Shipping

What is a timed release?
We open the shop four times a year — quarterly seasonal releases. Each release stays open for a set window (currently 14 days); once it closes, we handmake every order fresh. This keeps each product fresh and lets us practice "slow shipping" — a more sustainable, intentional approach to how we make, package, and deliver.

Why do you test before shipping?
Every batch is independently lab-tested before it ships. After a release closes, we make the batch, send it to our third-party lab, and hold all orders until the results come back clean. Nothing leaves our hands unverified — it's the heart of how we do things.

How long will my order take to ship?
Orders usually ship within 7–10 business days after the release closes — this window includes making your batch and waiting for lab results (typically about 5 business days). Once shipped, packages arrive within 7–10 business days. As a small, handmade business, we're grateful for your patience; if testing ever needs extra time, we'll email you.

If you select overnight, priority (1–3 day), or another expedited option, please note that these timelines refer to the carrier's delivery speed only — they don't shorten our handmaking and processing time. Shipping begins once you receive your tracking number by email.

• If there's an issue with your order (damaged, missing, or incorrect items), notify us within 7 days of carrier-marked delivery. Claims submitted after 7 days aren't eligible for replacement.
• Business days are Monday–Friday and exclude weekends and major U.S. holidays.

International Shipping

We currently do not offer international shipping.

Returns & Exchanges

Because of the personal-care and hygienic nature of our products, we're unable to accept returns or issue refunds, except where required by law. Your satisfaction still matters to us — if something isn't right, email getintouch@lovesyzygy.co within 7 days of delivery and we'll do our best to make it right.

We replace items only if they arrive defective or damaged. To request a replacement, contact getintouch@lovesyzygy.co with your order number, name, and shipping address, along with a photo of the issue.

• Shipping times for replacements may vary by location.
• For any item you send back to us, we recommend a trackable shipping service or shipping insurance so it arrives safely.

Cancellations

Because every order is made to order, cancellations aren't available once a release window closes. If you need to cancel before the window closes, email us at getintouch@lovesyzygy.co and we'll issue store credit for your order. Store credit is valid for 12 months and can be used toward any future release.